Frequently Asked Questions (FAQ):

 

1.       What is the minimum order quantity(MOQ)?

Initially samples is available, by sharing a container shipment(LCL cargo order) or by air freight. The minimum order has to be one 20 feet container only. We suggest mix models order taking full advantage of the container space.

2.       Delivery time?

30-35 Days after comfirmed the order.

3.       How about the payment terms?

We acceptTelegraphic Transfer(T/T) and Western Union , down payment 30%of the total amount, the balance should be paid after shipment, when the Bill of Lading copy is faxed. Pls inform us before and after sending any payment to our bank account.

4.       How can I contact with Mate Home to order?

You can contact us by E-mail, Telephone, Fax or by post.

5.What is the guarantee of your furniture?

All of our garden furniture is guaranteed for two years excluding general wear and tear.  Should you experience any problems with the build quality of the product in this time we will replace any defective parts for new items.

 

6.Complaint

If that happened, we must get the prove about that complaint. Pls take any necessary pictures on the furniture to prove this complaint. So we can check whether this problem because of the raw material is not good or your employment negligence when he takes it from the containers.

 

 

 

 7.How to maintain our products?

Synthetic rattan is made of HDPE which is a high density version of polyethylene plastic. It is a hard, strong, and heavy plastic resin that has been purified and UV protected. It’s  recyclable .100% Green product.

 

They are unaffected by sun, rain, snow, even chlorine and saltwater. There is no need to paint or sand your plastic or resin patio furniture or apply a treatment seasonally. It does not rot, warp, crack or splinter.

With such life-long features, it is no wonder why people are getting sold on plastic and resin patio furniture. If you have not heard enough, the maintenance-free characteristic bears repeating. Outside of caring for and cleaning your furniture with soap and warm water, you can "sit back, relax and forget about it". And if by chance you get a tough stain requiring additional cleaning power, such as a bleach/water mixture or a power wash, you can do so without affecting the color of your furniture.